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Return and Refund Policy

At Motomizers.com, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied, we offer a straightforward return and refund policy.

1. Returns

Eligibility for Returns:

• Items must be returned within 15 days from the date of receipt.
• Items must be in new, unused condition and in the original packaging.
• Items must include all original tags, labels, and accessories.
• Proof of purchase is required for all returns.

Non-Returnable Items:

• Gift cards
• Downloadable software products
• Customized or personalized items
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase

2. Return Process

To initiate a return:

1. Contact our customer service team at support@motomizers.com with your order number and the reason for the return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Securely pack the item in its original packaging and include the RMA number inside the package.
4. Ship the return package to the address provided by our customer service team. Customers are responsible for return shipping costs.

3. Refunds

Refund Process:

• Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
• If the return is approved, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to be reflected in your account.

Partial Refunds:

• Partial refunds may be granted in cases where items are returned after the 15-day return period (up to 30 days from receipt) or are not in original condition, are damaged, or are missing parts for reasons not due to our error.

4. Exchanges

If you need to exchange an item for a different size, color, or a similar product:

1. Contact us at support@motomizers.com with your order number and the details of the exchange request.
2. Follow the return process outlined above to return the original item.
3. Place a new order for the desired item on our website.

5. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us at support@motomizers.com within 7 days of receiving your order.
2. Provide a description of the damage or defect and include photos if possible.
3. Our team will arrange for a replacement or refund as quickly as possible, and we will cover the return shipping costs for damaged or defective items.

6. Return Shipping

• Customers are responsible for paying the shipping costs for returning items, except in cases where the item received is damaged or defective.
• We recommend using a trackable shipping service or purchasing shipping insurance.

7. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at support@motomizers.com. We are here to assist you and ensure a smooth return process.

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